South Midwest HERC

Job Summary/Basic Function:

• Handles multiple tasks at the front desk in a fast-paced work environment to include answering phones, greeting patients/clients, communicating effectively with all constituents including students, employees, families and other professionals.
• Triages patients over the phone and in-person according to established protocols to determine appointment urgency.
• Maintains department email accounts and responds to inquiries.
• Performs check-out procedures by accurately entering payment method into electronic health record, completing payment transaction and end of day reconciliation according to established department accounting procedures.
• Perform record management duties; scanning, faxing, printing, retrieving and filing documents. Maintains electronic health records and adhering to state and federal privacy laws, enters relevant information into the record according to established department standards.
• Event coordination by planning all aspects of the event to include logistics and supplies. Follows project management processes from beginning to the completion of the event.
• Review incoming students' health forms for completion of pre-entrance health requirements, verify and enter data into the Immunization Compliance section of the electronic health record. (seasonally). Process incoming prescriptions and contact students about arrival. (as needed). Submit orders for print services and order supplies. (as needed). Schedule medical transports. (as needed). Reviews external record release requests and completes internal record release requests according to department policy and processes release upon verification of compliance with policy (as needed).

Department: Wellness Center

Preferred Qualifications:

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About Dickinson College

Known for its innovative curriculum, Dickinson is a highly selective, private liberal-arts college. One of the nation's oldest colleges, and named in honor of a signer of the U.S. Constitution, Dickinson became the first college chartered in the newly recognized United States in September 1783. Dickinson has just under 900 full and part-time employees - administrators, faculty and staff - and its 144-acre campus is populated by students from 43 U.S. states and territories and 40 foreign countries. More than half of students study abroad through the school's 50 programs in 24 countries on six continents. Dickinson is recognized as a leader among institutions committed to sustainability and green initiatives and is continually recognized by such groups as the Association for the Advancement of Sustainability in Higher Education, Sierra Club, Sustainable Endowments Institute, Princeton Review and Second Nature. Dickinson's stunning campus - featuring beautiful landscaping and buildings made of limestone - is located in the heart of the historic central Pennsylvania town of Carlisle, a key marker in Civil War activity. Founded in 1751, Carlisle, named a "most livable city" by Forbes, i...s a cosmopolitan town of 20,000 people, nestled between mountains that have long been a destination for outdoor enthusiasts. The Appalachian Trail and several mountain lakes are within easy reach of the campus, as are Hershey Park and historic Gettysburg. The town is a transportation hub linked by highway, rail and air to prominent East Coast cities, with driving times that make these cities readily accessible: Harrisburg, 20 minutes; Gettysburg, 30 minutes; Baltimore, 90 minutes; Washington, D.C., two hours; Philadelphia, two hours; New York, three hours; Pittsburgh, four hours. Dickinson takes pride in its campus wellness and professional development programs, offering an array of opportunities to faculty and staff.

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