South Midwest HERC

JOB SUMMARY

The Program Coordinator, Graduate Admissions serves as the primary point of contact for prospective graduate students through email, phone and in-person customer service. The primary recruitment focus of this role is for professional masters global graduate programs. This position plans on-campus and virtual recruitment opportunities for prospective students, as well as represents the graduate programs at recruitment fairs. This position also provides support for the graduate admission customer relationship management system/Slate.

PRIMARY JOB RESPONSIBILITIES

• Serves as the primary point of contact for prospective graduate students; provides phone, email, in-person, and virtual customer service; collaborates with team members on the graduate communication plan

• Serves as liaison to Global team members. 

• Reads, interprets, and evaluates students academic credentials and makes admission/denial decisions; assists with scholarship appropriation

• Coordinates events both on-campus and virtual events for prospective students; attends graduate and career recruitment events

• Collaborates with campus partners on initiatives to grow and maintain graduate enrollment at the institution

• Participates as an active member of the recruitment team; assists with special programs and research projects; participates in the development and implementation of enrollment strategies; composes routine letters; compiles data for reports; maintains calendar; processes applications; schedules appointments; maintains confidential files; prepares papers/reports; inputs/retrieves data on information system software; plans work and establishes priorities

• Conducts research on best practices and policies related to graduate recruitment; trains other admission staff members and additional university stakeholders on graduate admission related topics

• Serves as an administrator of the graduate admission CRM; assists with uploading student documents; releases decision letters for applicants

• Supervises intern/student workers with goals aligned with graduate enrollment initiatives and strategies

• Performs other duties as assigned

KNOWLEDGE, SKILLS & ABILITIES

• Knowledge of undergraduate and graduate degree programs

• Strong interpersonal/human relations skills

• Written and verbal communication skills

• Editing and report preparation skills

• Organizational skills

• Research skills

• Ability to exercise independent judgment

• Ability to operate personal computer with various software

• Ability to maintain confidentiality

• Ability to relate effectively to students

• Ability to handle confidential matters with discretion and sensitivity

• Ability to respond to questions in a tactful and professional manner

• Ability to prepare and generate reports

• Ability to organize and maintain accurate records and files

• Willingness and ability to travel internationally

• Willingness to work occasional evenings and weekends

• Ability to handle stress due to travel, multitask, and adapt

• Ability to build relationships with and recruit a diverse population of students from all over the world

MINIMUM QUALIFICATIONS

• Bachelors degree

• Two years of related experience

PREFERRED QUALIFICATIONS

• N/A

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About Saint Louis University

Saint Louis University(SLU) is a private, co-educational Jesuit university located in St. Louis, Missouri, United States. Founded in 1818 by the Most Reverend Louis Guillaume Valentin Dubourg SLU is the oldest university west of the Mississippi River. The University has campuses in St. Louis, Mo. and Madrid, Spain. SLU values academic excellence, life-changing research, compassionate health care, and a strong commitment to faith and service. For nearly 200 years, the University has gone beyond teaching facts and figures, encouraging students to form ideas and identities. Today, SLU students are nearly 14,000 strong. The University has invested vast resources to advance academic programs and enhance the student experience. SLU also is a major research institution where premier researchers tackle local and global challenges. And the University's commitment to community service has earned it national acclaim and bolstered its status as a character-building college.

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