South Midwest HERC

Administrative Coordinator - Technology Support & Service Center

POSITION DETAILS

Queensborough Community College of the City University of New York (CUNY) is acomprehensive college in Queens which offers over 40 associate degrees, certificates and continuing education programs. Queensborough Community College (QCC) is dedicated to academic excellence and rigor and to providing an affordable, high-quality education to precollege, college, and lifelong learners.

Reporting to the Director of Technology Support Services Center (TSSC) the Administrative Coordinator serves as the first point of contact for users seeking IT support, ensuring a professional and efficient experience. This role is responsible for greeting clients, logging and routing service requests, coordinating schedules, maintaining accurate records, and supporting communication between users and technical teams to keep daily operations running smoothly.

In addition to the CUNY Title Overview duties, the Administrative Coordinator will:

• Monitor daily operations of the IT/TSSC Service/Front Desk, ensuring efficient visitor flow, consistent phone coverage, and prompt response to service requests across multiple channels (e.g., email, ticketing/tracking system, phone, and walk-ins).
• Leverage advanced knowledge of the ServiceNow or related platform to monitor, manage, and escalate tickets; maintain accurate documentation, ensure timely dispatch, and track resolution in coordination with IT/TSSC teams.
• Coordinate technician dispatch based on operational schedules and service priorities, enabling real-time communication, campus wide collaboration and effective task assignment.
• Act as a liaison between IT/TSSC teams to ensure seamless collaboration, operational continuity, and optimal resource utilization.
• Perform administrative functions including scheduling, reporting, documentation, and procurement to support operations and team efficiency.
• Support field operation improvements by implementing tools such as; asset tracking, maintenance, software / hardware utilization records, and reports.
• Contribute to service quality and responsiveness initiatives by providing feedback and supporting continuous improvement aligned with strategic goals.
• Maintain flexibility to work nonstandard and rotate schedules as required by operational needs.
• Enter facility work orders in Archibus, purchasing requisitions in CUNYBuy, and maintain supplies for the IT/TSSC department.

CUNY is an equal opportunity employer, is committed to increasing the diversity of its workforce and is dedicated to recruiting and retaining professionals who share the College?s commitment to equity. It welcomes nominations of, and applications from members of protected groups including minorities, women, veterans and individuals with disabilities, as well as others who would bring additional perspectives to the university?s mission. Candidates with demonstrated commitment to diversity and inclusiveness through their research, teaching and/or service are also encouraged to apply. One of Queensborough Community College?s greatest strengths, and a necessary element of excellence, is the diversity of our community. We strive to attract and nurture a talented and diverse faculty and staff that proudly reflect the unique character of the local Queens community, the most diverse county in the United States.

QUALIFICATIONS

Bachelor's Degree required.

Preferred Qualifications:

Experience with administrative or operational support, preferably in a technical or service-oriented environment.

Experience supervising staff or teams, assigning tasks, setting schedules, timekeeping

Experience with database entry and/or ticketing systems (e.g., IT Service Management (ITSM) platforms, KACE asset management system)

Demonstrated experience applying strong organizational, multitasking, and written/oral communication skills in a professional setting.

Experience coordinating across teams and managing multiple priorities in a fast-paced environment.

Experience with budgeting, fiscal planning and administrative reporting

Experience supporting students, faculty, or staff, with demonstrated problem-solving in a service-oriented role.

CUNY TITLE OVERVIEW

Supports projects, initiatives, and activities that impact an academic or administrative department.

• Manages basic office functions such as communications, meeting schedules, work plans, staff assignments, and distributing information.
• Collects data for, prepares, and distributes reports and presentations using word processing, spreadsheet, and presentation software.
• Updates office databases, lists, and files to ensure completeness and accuracy; maintains current information on department web site(s); maintains department archives and collections.
• Conducts internet and/or database research and performs basic systems queries to locate information related to department activities.
• Maintains department fiscal plans and budgets; assists in budget administration and invoice processing.
• Provides basic information, instructions, and materials as requested by students, faculty, and others who contact the department.
• May supervise office staff and student workers.
• Performs related duties as assigned.

Job Title Name: Administrative Coordinator

CUNY TITLE

Assistant to HEO

FLSA

Non-exempt

COMPENSATION AND BENEFITS

$56,720 - $66,154.

Salary commensurate with education and experience.

CUNY's benefits contribute significantly to total compensation, supporting health and wellness, financial well-being, and professional development. We offer a range of health plans, competitive retirement/pension benefits and savings plans, tuition waivers for CUNY graduate study and generous paid time off. Our staff also benefits from the extensive academic, arts, and athletic programs on our campuses and the opportunity to participate in a lively, diverse academic community in one of the greatest cities in the world.

HOW TO APPLY

Visit www.cuny.edu, access the employment page, log in or create a new user account, and search for this vacancy using the Job ID or Title. Select "Apply Now" and provide the requested information.

Candidates must provide a resume and cover letter.

CLOSING DATE

June 4, 2026.

Review of resumes to begin immediately.

JOB SEARCH CATEGORY

CUNY Job Posting: Managerial/Professional

EQUAL EMPLOYMENT OPPORTUNITY

CUNY encourages people with disabilities, minorities, veterans and women to apply. At CUNY, Italian Americans are also included among our protected groups. Applicants and employees will not be discriminated against on the basis of any legally protected category, including sexual orientation or gender identity. EEO/AA/Vet/Disability Employer.

Job ID: 32265

Location: Queensborough CC

Job Type: Full-Time

About CUNY Queensborough Community College

Queensborough Community College is located on a lush 37-acre campus in Bayside, Queens, New York. Queensborough offers a rich liberal arts and science curriculum as well as career and pre-professional courses. Comprising one of the most diverse populations of any college in the U.S., over 16,000 students pursue associate degrees or certificate programs. The College’s transfer programs are designed for students who plan to continue their studies at a four-year institution. Career programs provide the academic foundation and training for students who plan to begin or advance in a great career. Queensborough Community College is accredited by the Commission of Higher Education of the Middle States Association of Colleges and Schools. The Business programs are accredited by the Accreditation Council for Business Schools and Programs. The Nursing program is registered by the New York State Education Department and is accredited by the National League for Nursing Accrediting Commission. The Computer Engineering Technology programs are accredited by Engineering Technology Accreditation Commission of ABET.

Connections working at CUNY Queensborough Community College