South Midwest HERC

Front Office Desk Manager

Benefits of Working at UNCW:
Want to become a soaring UNCW Seahawk and work at one of the best universities on the East Coast? Want to put your toes in the sand after a day of work? The University of North Carolina Wilmington offers a wonderfully vibrant university community along with a beautiful location just miles from the beach.Employees of UNCW are provided a comprehensive benefits package as well as other programs, resources, policies, and practices that help to support a work/life balance. Our programs have been designed to provide a variety of choices to best fit your needs and the needs of your family. Full time employees are eligible for dental, vision and health insurance plans. Health insurance benefit plans eligibility begins on the first of the month following date of hire. Retirement plan contributions begin on the eligibility date following election and include employer contributions for either a defined contribution or a defined benefit plan. Optional disability plans are also available.Full time employees are also eligible for the tuition waiver program which covers the cost of tuition and fees for up to three (3) undergraduate or graduate courses per academic year at UNCW or any other university within the UNC System. In addition, UNCW covers the cost of tuition and fees for one UNCW course each summer session.As a full time employee, UNCW also offers a free membership to the Campus Recreation Center, free vaccine and booster shots offered on campus, meditation and yoga sessions, voluntary supplemental insurance coverages, pretax flexible spending accounts, 12 paid holidays, 24 hours of paid community service leave time, paid vacation and sick leave accrual and family medical leave after 12 months of continuous service.We also offer an abundance of training and development programs through our Dare to Learn Academy,and the employee assistance program, many of which are offered free of charge.

Recruitment Range: $40,500 - $45,000The salary range advertised is the designated recruitment range for this classification. Final salary offers will be determined by the candidates education, relevant experience, internal equity alignment, and departmental budgetary parameters.
Vacancy Number: S02825
Competency Level: Advanced
Location of Workplace: Main UNCW Campus
Home Department: Registrar - 30130
Division:

Primary Purpose of Organizational Unit:
The Office of the Registrar supports UNCW's mission by providing academic support services, including student services and academic records management; degree and diploma processing; student academic information systems management; administration of regulations and policies of the Faculty Senate, academic eligibility of athletes and, as prescribed in the policies of the university and the Code of the University of North Carolina, maintenance of archives; and system-wide reporting (in collaboration with the Office of Institutional Research) of enrollment, courses, and degrees awarded.

The Office of the Registrar:
Maintains the academic record of each student who enrolls at the university; Provides information about registration, academic records, residence status, and degrees while protecting the privacy of the individual; Uses the latest technology and procedures that will enhance student, administrative, and faculty services while ensuring the integrity, confidentiality, and security of academic records and information; Provides leadership and assistance in the development and modification of policies, procedures, and systems.

College: College

College/School Information:


University Information:
The University of North Carolina Wilmington, the state's coastal university, is dedicated to the integration of teaching, mentoring, research and service. Widely acknowledged for its world-class faculty and staff and continuously recognized at a national level for scholarly excellence and affordability, UNCW offers a powerful academic experience that stimulates creative inquiry and critical thinking.

A public institution with nearly 18,000 students, UNCW offers a full range of baccalaureate- and graduate-level programs, as well as doctoral degrees in educational leadership, marine biology, nursing practice and psychology; and many distance learning options, including clinical research, an accelerated RN-to-BSN program, an Executive M.B.A. program structured for working professionals, and the nation's only bachelor's degree program focused on coastal engineering.

The university's efforts to advance research and scholarly activities have earned UNCW the elevated designation of 'Doctoral Universities: High Research Activity' institution (R2 University) by the Carnegie Classification of Institutions of Higher Education.

UNCW has been part of the University of North Carolina System since 1969.

Location of Workplace: Main UNCW Campus

Brief Summary of Work for this Position:
The Front Desk Office Manager performs office administrative duties such as maintaining inventory of supplies and forms, assisting with travel arrangements for staff, tracking all expenditures, payment of institutional dues, managing personnel actions including new hire processes, organizing office events, and assisting with processing subpoenas for information and testimony in collaboration with the University Legal Counsel.

This position updates the office website and calendars to reflect changes in policy, regulation, instruction, and information and serves as the primary requisition contact for the office.

The Front Desk Office Manager will serve in conjunction with the other Front Office Liaison as the initial point of contact for the public via telephone, in person, mail, and the Registrar's email. Adhering to The Family Educational Rights and Privacy Act (FERPA), this position provides information about registration, records, and University policies and procedures, verifies enrollment and graduation, resolves transcript issues, and utilizes Banner and routing questions to appropriate staff or supervisors as needed. In conjunction with the other Front Office Liaison, the Coordinator assists with data entry of complex, confidential, and precise elements via Banner in support of various sections of the office. The Front Office Desk Manager will serve as backup to transcript evaluation/articulation as time permits.

Minimum Education and Experience Requirements:
High school diploma or equivalency; or demonstrated possession of the competencies necessary to perform the work.



Preferred Education, Knowledge, Skills & Experience:

• One year experience in higher education.
• One year experience with a student information management system.
• Knowledge of Banner preferred.

Required Certifications or Licensures:

N/A

FTE: 1.0 FTE (40 hours per week)
Months Per Year: 12 Months
Work Days: Monday - Friday
Work Hours: 8:00 AM - 5:00 PM
Type of Position: Permanent
Anticipated Ending Date if Time-Limited:
Position Number: S02825
Job Posting Date: 05/05/2026
Posting Close Date: 5/12/2026
Number of Openings: Single Incumbent

Special Notes to Applicants:
PLEASE NOTE: This posting will close at 11:59PM (Eastern time) on the posted closing date. To receive full consideration, please be sure you have fully completed the entire application, including the Work History' section before you apply for this position. Applications must be submitted through the online application system to be considered.

This position is being recruited at the Advanced level. If no applicants apply who meet the required competency and training & experience requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations.

Eligibility for Employment:
Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. UNC Wilmington participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.

To apply, visit https://jobs.uncw.edu/postings/39296

UNCW does not discriminate against any employee or applicant for employment because of his or her race, sex (such as gender, gender identity, marital status, childbirth, and pregnancy), age, color, national origin (including ethnicity), religion, disability, sexual orientation, political affiliation, veteran status, military service member status, genetic information, or relationship to other university constituents - except where sex, age, or ability represent bona fide educational or occupational qualifications or where marital status is a statutorily established eligibility criterion for State funded employee benefit programs.







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