South Midwest HERC

This position will serve as the in-person service point of for students, providing comprehensive support across various campus services, including but not limited to admissions, financial aid, registration, and student accounts. This role focuses on delivering exceptional customer service and creating a seamless experience for students navigating essential and other college-related services. This position work with prospective, admitted, and current students to provide detailed information about and help with all student services processes from admission through enrollment and applying for graduation, ensuring a seamless and customer-service oriented experience.

Associate's degree or 60 transferrable college credits required. Bachelor's degree preferred. One (1) year of experience working with students or customers in a service-oriented environment required, preferably in areas of higher education including one-stop centers, enrollment services, admissions, financial aid, registrar's office, and bursar/student accounts. 

1. Serve as the primary point of service for students, utilizing in-depth knowledge of admissions, bursars, registrar, and financial aid to provide accurate information and support. 
2. Assist prospective students with their admission application and resolving questions related to admissions, and their journey with CCBC.
3. Guide new admits through the enrollment process.
4. Triage student questions to ensure advising appointments aren't made unnecessarily when a student's question can be resolved more quickly, and by assigning the right advisor and making an appointment when an advising appointment is needed. Ensure students are connected with their assigned academic advisor and make follow-up appointments as needed.
5. Ensure student's records are accurate and assisting them with updating their records as needed.
6. Checking students in for their appointments with other services in on campus.
7. Utilizing the student information system, Ellucian Banner, to understand a student's financial aid status and assisting them with completing their financial aid processes and accepting awards.
8. Educate students about the benefits and requirements for federal and state financial aid and helping them apply for aid via the FAFSA.
9. Advise students of payment options and assisting them with payment processes.
10. Solving problems that the student has related to enrollment, payment, retention, and graduation processes.
11. Navigate confidential student information across multiple systems, ensuring compliance with relevant regulations and privacy standards. 
12. Collaborate effectively with colleagues in Instruction, Student & Academic Affairs, Student Finance, and Enrollment Services, facilitating smooth interactions between students and other departments to enhance service delivery.
13. Document interactions with students accurately and thoroughly, maintaining records that of inquiries and responses provided. 
14. Escalate queries and concerns as necessary to ensure timely resolution and effective support for students. 
15. Participate in software, process, and skill training and professional development. This includes, but is not limited to local, state, and federal compliance regulations. Attend, and occasionally lead, job specific workshops, conferences, trainings, and other professional development opportunities.

About Community College of Baltimore County

CCBC is the college of choice for over 70,000 students and 200 businesses each year — all with unique goals, strengths and requirements. By offering a holistic learning environment that is both accepting and challenging, we meet students where they are and take them where they want to go. CCBC is committed to ensuring equal opportunity and nondiscrimination in all hiring and employment practices. We are committed to equal treatment for all applicants and employees and will not discriminate based on race, color, religion, gender, age, national origin, ancestry, veteran status, disability, sexual orientation or any other basis protected by law. CCBC’s benefits include medical, dental, vision, disability insurance, ample paid time off, choice of one of two Maryland State Retirement Plans (contributory and noncontributory), and much more.

Connections working at Community College of Baltimore County