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Details
Posted: 15-May-26
Location: Nashville, Tennessee
Categories:
Information Technology
Staff/Administrative
Internal Number: 10434
Job Description:
Tennessee State University Office of Technology Services invites applications for the position of Help Desk Technician.
This position is part of the Office of Technology Services (OTS) User Services team and reports to the User Services manager. This position will provide Tier I support via phone, email, remote applications and walk-ins to the Helpdesk area.
The IT Helpdesk Technician plays a crucial role in providing technical support and assistance to staff and students at Tennessee State University. This position is part of the Office of Technology Services (OTS) User Services team. This position will provide Tier I support via phone, email, remote applications and walk-ins to the Helpdesk area. The Helpdesk Technician will fulfill the following job duties and others as needed:
This position is part of the Office of Technology Services (OTS) User Services team and reports to the User Services manager. This position will provide Tier I support via phone, email, remote applications and walk-ins to the Helpdesk area.
The IT Helpdesk Technician plays a crucial role in providing technical support and assistance to staff and students at Tennessee State University. This position is part of the Office of Technology Services (OTS) User Services team. This position will provide Tier I support via phone, email, remote applications and walk-ins to the Helpdesk area. The Helpdesk Technician will fulfill the following job duties and others as needed:
· Providing quality customer service to end-users via phone, email, remote applications, and in-person.
· Enforce basic security protocols such as video verification and other procedures to confirm user identity.
· Receive and inventory IT equipment, ensuring accurate records are maintained.
· Create/maintain/update work orders/tickets via incident management system.
· Triage work orders/tickets to the appropriate it groups.
· Create documentation/instructional guides for users.
· Perform password resets, basic troubleshooting of campus desktop hardware/software technologies, and other Helpdesk Operational procedures.
· Ensure compliance with all OTS policies and procedures during support operations.
· Participate in training sessions and professional development opportunities to enhance technical skills.
This is an in-person role that works 37.5 hours per week in alignment with university full-time employee standards within the Helpdesk operating hours. The Helpdesk operating hours are M-F 7:30am – 7:30pm. The candidate must be available to work evenings, weekends, or an adjusted schedule as necessary to address emergency support services.
This is an in-person role that works 37.5 hours per week in alignment with university full-time employee standards within the Helpdesk operating hours. The Helpdesk operating hours are M-F 7:30am – 7:30pm. The candidate must be available to work evenings, weekends, or an adjusted schedule as necessary to address emergency support services.
About Tennessee State University
Tennessee State University is committed to excellence and has been consistently listed in the U.S. News & World Report’s “Guide to America’s Best Colleges” for more than a decade. Founded in 1912, TSU is a comprehensive, urban, co-educational, land-grant institution in Nashville, Tennessee. The university has been served by seven presidents, including Dr. Glenda Baskin Glover, who is currently serving as our eighth president.TWO CAMPUSESOur Nashville home offers two locations—the 500-acre main campus nestles in a beautiful residential neighborhood along the Cumberland River, and the downtown Avon Williams campus sits near the center of Nashville’s business and government district.
More Jobs from This Employer
https://main.hercjobs.org/jobs/22279139/help-desk-technician
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