South Midwest HERC

Special Instructions to Applicants: All interested applicants should attach a resume in the Supporting Documents section of the application. We suggest the documents be in PDF format to avoid formatting issues.

About Rice:
Boasting a 300-acre tree-lined campus in Houston, Texas, Rice University is ranked among the nation's top 20 universities by U.S. News & World Report. Rice has a 6-to-1 undergraduate student-to-faculty ratio and a residential college system, which supports students intellectually, emotionally, and culturally through social events, intramural sports, student plays, lecture series, courses, and student government. Developing close-knit, diverse college communities is a strong campus tradition, which is why Rice is highly ranked for best quality of life and best value among private universities.

Rice is also a wonderful place to work. Rice faculty, staff, and students share values that are essential to our success as a healthy community. These values guide our decisions and behaviors and shape Rice's culture. They are reflected in the way we treat each other and the welcome we extend to our visitors. These values can be recalled simply by our name -- RICE -- Responsibility, Integrity, Community, and Excellence.

Position Summary:

The Parking Registration Coordinator supports the daily operations of the parking office by managing parking registrations, permits, customer accounts, and related administrative processes. This role provides front-line customer service to students, employees, visitors, and campus partners while maintaining accurate records, processing payments, coordinating permit distribution, and ensuring compliance with parking policies and accessibility accommodations. The coordinator assists with parking assignments, special event operations, reporting, and troubleshooting parking systems and account issues. Successful candidates will demonstrate strong organizational, communication, and customer service skills, with the ability to prioritize multiple tasks in a fast-paced environment while working collaboratively with campus departments and transportation staff.

Ideal Candidate Statement:

The ideal candidate is a highly organized, customer-focused professional with experience in parking registration and office operations. They possess strong communication and problem-solving skills, demonstrate attention to detail, and are able to effectively manage multiple priorities in a fast-paced environment. The successful candidate works collaboratively with others, provides exceptional customer service, and is committed to supporting efficient and accessible parking operations for the campus community.

This role is classified as an essential position, requiring on-site presence to effectively carry out its vital functions.

Hiring Range: $19.08 - $22.92 per hour

*Non-Exempt (hourly) positions under FLSA are eligible for overtime.

Minimum Requirements:

• High school diploma or equivalent

• 2+ years of experience in parking front office registration and/ or parking operations

  • In lieu of the experience requirement, additional related education, above and beyond what is required, may be substituted on an equivalent year-for-year basis.

Skills:

• Proficient computer skills and demonstrated experience with office software and email applications

• Demonstrated success in follow-through and completing routine tasks

• Advanced organizational skills and attention to detail

• Advanced verbal and written communication skills

• Excellent customer service and interpersonal skills, with the ability to work as part of a team

• Ability to prioritize and multitask

• Actively looks for ways to help people

• Follows instructions

• Knowledge of parking office operations

Essential Functions:

• Providing front desk and administrative support for the Parking Registration office

• Processing parking registrations, permits, decals, and renewals

• Maintaining parking databases and records for vehicles, permit holders, and assigned spaces

• Assisting customers with parking applications, payments, account updates, and policy questions

• Coordinating permit distribution and access credentials (hangtags, gate access, license plate registrations, etc.)

• Monitoring permit eligibility and ensuring compliance with parking policies

• Reconciling payments, generating reports, and supporting financial tracking for parking operations

• Managing waitlists and allocations for high-demand parking areas

• Supporting citation appeals or coordinating with enforcement staff regarding permit-related issues

• Communicating parking updates, closures, special event impacts, and policy changes to campus or facility users

• Assisting with special event parking logistics and temporary permit issuance

• Collaborating with departments (such as Transportation, Public Safety, Housing & Dining, HR, or Facilities) as needed

• Troubleshooting parking software, online registration portals, and customer account issues

• Preparing usage statistics, occupancy reports, and operational summaries for leadership

• Ensuring compliance with accessibility parking accommodations and institutional policies

• Supporting onboarding processes for new employees, students, residents, or tenants requiring parking access

• Providing front-line customer service through email, phone, walk-ins, or ticketing systems

• Coordinating student and employee parking assignments by semester or academic year

• Managing parking access tied to payroll deduction or student billing systems

• Supporting move-in, commencement, athletic events, and large campus events

• Working with the Transportation office to address mobility and parking concerns

• Performs all other duties as assigned

Rice University HR | Benefits: https://knowledgecafe.rice.edu/benefits

Rice Mission and Values: Mission and Values | Rice University

Rice University is committed to ensuring Equal Employment Opportunity and welcoming the fullness of diversity into our candidate pools. Rice considers qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national or ethnic origin, genetic information, disability, or protected veteran status. Rice also provides reasonable accommodations to qualified persons with disabilities. If an applicant requires a reasonable accommodation for any part of the application or hiring process, please get in touch with Rice University's Human Resources Office via email at facstaffada@rice.edu for support.

If you have any additional questions, please email us at jobs@rice.edu. Thank you for your interest in employment with Rice University.